FAQs Excursions | Last Minute Transfers

 
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FAQs Transfer  Excursions

  • Payment

    • The payment will be processed through a secure page of the virtual TPV Bank- Elavon.
    The company informs the cardholders that Santander Bank is the only responsible for the transactions on the website.
    Or Payment - cash to be paid in arrivals. prepayment not requested.
    all services to be paid in full in arrivals (cash only in euros).

    • Is it safe to book online?

      • Yes it is. Please check our SSL certificate and our privacy policy.

      • Should I print the confirmation email or can I show it on my mobile phone?

        • You can print the confirmation or showing it on your device (mobile/tablet..).

        • I forgot something on the bus. Which is the procedure?

          • We store all the lost and found in our headquarter.
          If you forget something on the bus, please notify us soon as possible via email to book@firstminute-transfer.com or calling +34 928 822 028 providing all the details.
          We won't apply any extra fee for the deposit but the customer will be responsible for the shipping costs.

          • I need to get in contact with you. Which are the opening timings of the call center?

            • Our agents are available every day starting from 8am to 8pm.
            You can call our customer care +34 928 822 028 or send an email to book@firstminute-transfer.com

            • Why does the web site not allow me to amend a booking on line?

              • A booking cannot be amended on line if the travel date is within 24 hours. You should email book@firstminute-transfer.com or call our customer care +34 928 822 028 to check if you may still amend this booking.

              • I want to cancel my booking, how should I proceed?

                • You may cancel your booking online, sending an email to book@firstminute-transfer.com or calling our customer care at the following number +34 928 822 028.
                FREE cancellation before the departure on the same day.

                • How can I amend a booking on-line?

                  • Through the section"View Booking" on the website you can amend the details of your reservation.
                  It's possible to change the booking up 24h before the excursion, according to availabilty.

                  • Is there a specific discount for groups?

                    • To consult the special conditions for group of minimum 11 people, please, contact us +34 928 822 028

                    • How can I recognize the bus of my excursion?

                      • Our bus are in gold color with the orange brand First Minute Travel on the side.
                      Our guides will try to locate you at your assigned bus stop. We always reccomend to be at the proper pick up point at least 5 minutes earlier.

                      • Can I reserve a seat on the bus?

                        • It's no possible to reserve in advance the seats on the bus.
                        If you have specific needs please let us know and we will try to do our best to accomodate your request even if it's not 100% guaranteed.

                        • Is the meal included in the price of the excursion?

                          • The lunch is not included in the price but we have a deal with local restaurants so you can enjoy quality food for a cheap price.
                          If you have special needs (vegetarian, allergies…) you can comment directly with our Guide, the day of the excursion.

                          • Do your excursions include an insurance?

                            • All our tours include a tourist insurance.

                            • I travel with an infant, is there any discount?

                              • Children under 2 years old are considered as infants and they can attend the excursion for free. They should seat on parent's lap, it's not possible to reserve a seat. It's possible to carry a baby stroller but it should be a foldable model, so that to be stored in the proper compartment of the bus during the trip.

                              • I travel with children, is there any discount?

                                • Customers 2-11 years old are considered as children. We offer a cheaper fare for them which is clearly indicated during the booking process.

                                • I have a disability, can I attend the excursion?

                                  • There are no discounted fares for disabled people. The customer should be able to travel without needing assistance and we can only accommodate a folding wheelchair.
                                  We cannot guarantee the seats reservation on the bus, but in case of specific needs we will try to do our best to accommodate your request.

                                  • In which languages are available the excursions?

                                    • We offer excursions in English, German and Spanish, as they are the languages most requested by our customers.
                                    For groups of at least 10 people, we can organize excursions also in other languages.
                                    For further details or for a quote please contact us at the following number +34 928 822 028 or email us at book@firstminute-transfer.com

                                    • Network

                                      • First Minute Travel S.L
                                      B-35746767
                                      Calle Nicolas Estevanez, 3, Nave
                                      35500 Arrecife, (Lanzarote)
                                      Phone number: +34 928 822 028
                                      Las Palmas (Spain)